UK Customer Support Representative

JAGGAER is the world’s leading provider of comprehensive spend management solutions with 2,000 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia and the Middle East. JAGGAER offers complete SaaS-based Source-to-Pay solutions with advanced capabilities and embedded intelligence to transcend the customer experience and simplify the complex enabling unparalleled adoption and customer outcomes. JAGGAER has pioneered spend solutions for over two decades and continues to lead the innovation curve by listening to customers and analyzing the market. Our solution suites are trusted by the world’s largest manufacturing, education, healthcare, pharmaceutical, retail, consumer package goods, transportation & logistics, business services, construction, utility companies, and public service organizations. www.jaggaer.com

• Supporting and handling technical issues for our customers and their suppliers in our company software.
• The connection point between customers and other departments (Development, Project management, Professional services, etc.)
• Analyzing customer and project-specific interfaces and workflows.
• Customer relationship and escalation management on your own responsibility.
• Responsible for processes and knowledge of inhouse-solutions.
• Working hours: 9AM – 6PM, Monday-Friday.
• Ability to translate technical knowledge and concepts to non-technical people.

• Good understanding of business processes and proficient computer skills.
• Strong customer focus, communication skills and high stress-resistant.
• Ability to learn quickly and willingness to do so.
• Creative, solution-oriented, and able to work autonomously.

Our Offer:

• A positive and fun work environment in a young and motivated team.
• Short communication channels and room for your creative ideas.
• An international, professional environment with exciting opportunities.
• An open-minded and dynamic corporate culture, training, and development.
• International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London.
• Trust-based flexible work culture, and rewarding commission and bonus schemes.
• “Work from abroad” policy for up to one month per year, Birthday day off, and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health-cash plan, cycle-to-work scheme.
• Office breakfast every Wednesday, office drinks every Thursday, and summer and winter parties.

Our values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

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